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Privacy Policy

HUNTER REGION SLSA HELICOPTER RESCUE SERVICE LTD

The Hunter Region SLSA Helicopter Rescue Service Limited ("the Service") recognises the importance of privacy protection. The information you provide the Service as part of your personal dealings with it is defined as "personal information" under the Privacy Act 1988 (Cth).

What personal information does the Service collect?

The Service only collects your personal information it requires for its operations, or for the promotion or marketing of its services. The Service may also collect your personal information if it is provided to the Service by State and Federal government departments such as the NSW Ambulance Service and the Hunter New England Area Health Service. This personal information may be collected prior to, during, or after missions are undertaken by the Service to enable its missions to be conducted safely and effectively.

What if you don't provide the Service with the personal information it requires?

If you can't or won't provide the Service with the personal information it reasonably requires, the Service may be unable to provide to you the information or services you wish to use or receive.

What happens with your personal information?

Your personal information collected by the Service may be used:

• to ensure its missions are conducted safely and effectively;
• for the Service's billing purposes; and
• for the Service's direct marketing and sponsorship purposes.

Your personal information may also be de-identified and combined with other information to provide the Service with anonymous demographic information. The Service may use this demographic information to assist its understanding of when, where and by whom its services are used.

If the Service uses your personal information for direct marketing purposes, any correspondence sent to you will give you the opportunity to opt out of receiving any further correspondence.

Will personal information be given to anyone else?

Your personal information collected by the Service will only be disclosed to third parties:

• if you authorise the Service to do so;
• to ensure your safety and the safety of others in your community; and
• if required or permitted by law.

Access and correction

You have a right to access the personal information the Service holds about you. You can access your personal information by contacting Peter Alcock, Company Secretary on 02 4952 0000. If you believe that any personal information the Service holds about you is inaccurate, incomplete or not up-to-date, please contact the Service so it can investigate the matter.

The Service reserves the right to withhold your personal information where its disclosure is restricted by law, is the subject of legal action or may compromise the privacy of another party.

Personal information security

The Service takes reasonable steps to ensure the security of your personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. The Service only permits your personal information to be accessed by its authorised personnel.

How can you stop receiving marketing information from the Service?

As noted above, the Service may use your personal information to contact you from time to time to inform you of the activities of the Service, upcoming fundraising events and functions, or to gather feedback on the Service's operations.

If you would prefer not to be contacted or receive that type of information, you can either:

• call the Service on (02) 4952 0000; or
• write to Mr Peter Alcock at the address below.

The Service will keep a record of your request to ensure you are not contacted or do not receive that information in the future.

You cannot ask not to receive information which Service is required to provide you by law.

Changes to this Privacy Policy

The Service reserves the right to change this Privacy Policy from time to time. This policy was last updated in August 2004.

Contacting the Service

If you have any questions or comments about this Privacy Policy please contact:

Mr Peter Alcock
Company Secretary
Hunter Region SLSA Helicopter Rescue Service Limited
PO Box 230
New Lambton NSW 2305
Ph: 02 4952 0000