Our Commitment


We will provide the highest standard of 24 hour aeromedical, search and rescue service free of charge to the communities of Northern NSW. We will be fully accountable to our community, corporate partners and the NSW Government.


The safety and welfare of our communities and in particular those who require our help and all persons employed by the Service, fellow emergency services workers, service volunteers and persons visiting our premises are considered to be of the utmost importance.  Resources in line with the importance attached to safety will be made available to ensure that the workplace is safe and all flight operations are conducted in the safest manner practicable.  To download a copy of the policy, please click the link below.

Safety Policy


We are dedicated to provide effective environmental direction to prevent or otherwise minimise pollution within the communities that the Service operates and to manage the environmental aspect of its operations, activities and services.  The Service is committed to promoting environmental awareness and the prevention of pollution from operations and activities.  To download a copy of the policy, please click the link below.

Environmental Policy


We are dedicated to providing a benchmark safe and efficient operation. Our staff and volunteers are committed to understand, meet and where possible exceed our customers’ requirements through continual improvement in work practices, in environmentally friendly processes and in compliance with all statutory and regulatory requirements.

Honesty And Integrity

In our fundraising to support operational activities we value, trust and respect our donors, volunteers and staff and provide transparency of activities and accountability for those involved.


We value above all else, staff, volunteers, donors, business partners, sponsors, supporters and our relationship with the people of the regions we serve.


We will be proficient, competent and reliable in everything we do. We believe in high standards of performance and discipline and are dedicated to duty and team excellence. Our employees will work together to treat each other with respect and honesty.